Last updated: 9 July 2026

Finsol Australia Trust ATF Finsol Australia Pty Ltd T/A Loan Experts Group (ABN 84 729 569 201), trading as Loan Experts (“we”, “us”, “our”), is committed to protecting your privacy. We handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where we handle credit-related information, Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code.

This policy explains what information we collect, how we use and disclose it, and how you can access, correct or complain about the way we handle it. It applies to our website at loanexperts.au and to the mortgage and finance broking services we provide.

We are an authorised credit representative (Credit Representative No. 578649) of Australian Finance Advocates Pty Ltd (ACN 091 188 742), Australian Credit Licence No. 491521.

What personal information we collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, phone number and postal address.
• Financial information: income, expenses, assets, liabilities, employment details and details of the property or loan you are enquiring about.
• Identification information: date of birth, and identity documents such as your driver licence or passport where required to verify your identity or process an application.
• Credit information: information relating to your credit history, credit applications and repayment history, where relevant to assessing or arranging a loan.
• Website usage information: technical data collected automatically when you use our website (see “Cookies and website analytics” below).

You do not have to provide your personal information, but if you don’t, we may not be able to assess your situation or arrange finance for you.

How we collect it

We usually collect personal information directly from you, through our online enquiry and assessment forms, over the phone, by email, or in person. In some cases we collect information from third parties, such as your employer, accountant, referral partners, lenders, or credit reporting bodies, where you have authorised us to do so or where the law permits.

Why we collect and use it

We collect and use your personal information to:

• respond to your enquiry and assess your borrowing needs;
• prepare, submit and manage loan applications on your behalf;
• compare products and provide credit assistance;
• verify your identity and meet our legal and regulatory obligations;
• manage our relationship with you and improve our services; and
• send you information, updates and marketing communications where you have not opted out (see “Direct marketing” below).

Who we disclose it to

To provide our services, we may disclose your personal information to:

• lenders and credit providers you ask us to approach on your behalf;
• aggregators and mortgage software platforms we use to process applications;
• lenders mortgage insurers, valuers and settlement agents involved in your loan;
• credit reporting bodies, where relevant to a credit application;
• our professional advisers and service providers (for example, IT, hosting and administrative providers) who are bound to protect your information; and
• government or regulatory bodies, where required or authorised by law.

We do not sell your personal information.

Overseas disclosure

Some of our service providers may store or access your personal information outside Australia. Where this occurs, we take reasonable steps to ensure that the recipient handles your information consistently with the Australian Privacy Principles.

Direct marketing

From time to time we may contact you with information about our services, offers and updates. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below. We will action your request promptly.

Cookies and website analytics

Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site (for example, through analytics and advertising tools). Cookies do not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent to us electronically.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time. In limited circumstances we may decline access as permitted by law, and if so we will explain why.

How to make a complaint

If you believe we have mishandled your personal information, please contact our Privacy Officer using the details below. We will investigate and respond to you as soon as reasonably possible.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

Contact us

Privacy Officer

Finsol Australia Trust ATF Finsol Australia Pty Ltd T/A Loan Experts Group

Address: Melbourne, VIC 3000, Australia

Phone: 03 7034 6634

Email: hello@loanexperts.au

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, and the “Last updated” date at the top will reflect the most recent change.